responding to negative reviews

July 28 2014

How to Address Online Reviews

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There’s no denying we live in a technological age where information is readily available from just about anywhere. Long gone are the days where word of mouth recommendations were the most “social” way a business could potentially gain new customers. Today, the influx of peer review websites demand businesses take notice of their online presence. […]

October 28 2013

False Online Reviews Affecting Reputation Management

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Before browsing a new store, choosing a new dry cleaner or trying a new restaurant in the neighborhood, you may often read online business reviews to determine which place you should visit. Online reviews can appear everywhere from websites dedicated to reviews like Yelp, Vitals, or CitySearch down to social media with Facebook business pages […]